Player protection tools

Coldbet Casino Responsible Gambling: Set Limits Before You Play

Play from 18+ only: every Coldbet Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set your limit

Malta Gaming AuthorityLicensed since 2013 under MGA/B2C/308/2013, audited by Gaming Laboratories International and eCOGRA

Protection at a glance

What Should Every New Player Check?

Four short lines settle the age, the licence, the helpline and who to email.

Minimum age18+

LicenceMalta Gaming Authority, MGA/B2C/308/2013

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Tool guide

Take Charge of Time and Spend

After this, you will know each control and when to switch it on.

Before a session

Before a session starts, a deposit limit caps what you can pay in over a set period, so set it while your head is clear.

Planned Stop, Not a Chase

Mid-session, a loss limit stops play at a figure you chose while calm; switch it on when chasing a loss starts to feel familiar.

Clock check alert

Deep into a session, a reminder pings you to stop and check the clock; switch it on if time tends to vanish.

Distance, Not Goodbye

Ahead of a busy month, a cooling-off period pauses your account for a break you choose; switch it on rather than closing everything.

A firm close

When a pause keeps getting undone, self-exclusion closes your account here; New Zealand has no national register, so the setting lives in your account.

Player-set limits

When You Want a Number in Place

A few short screens take you to the limit setting in your own account.

Menu first, limits next

Open your profile from the account menu and check that the details there are yours before you go further.

Which option does what?

Find the limits and controls section; read the names of each option so you know what you are changing.

Three choices

Pick deposit, loss or session time, then set a figure that fits an ordinary week rather than a good one.

Set once, seen again

Save the change and reopen the limits page to see your figure listed there, so you know it held.

Notice When the Fun Drains Out

When the session ends and you feel flat rather than rested, that is worth noticing. Acting on it with a deposit limit or a short break is the simplest first step.

Read these at the end of a session and answer them honestly.

You play longer than you planned, most sessions.
Chasing a loss is now your usual reason to play.
You hide how much time or money the account takes.
Deposits feel automatic rather than decided.
You borrow or skip bills to keep playing.
Restlessness sets in on days you do not play.
Family or friends have mentioned your gambling.

Three Free Lines

Local Help That Costs Nothing

From the first call, money worries stay out of it: each line here is free, confidential and local.

Gambling Helpline Aotearoa

Any hour you call, a free and confidential line answers, for players and for the people worried about them; text support works the same way. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

On weekdays, counselling comes free, with peer and cultural support at eighteen clinics nationwide during business hours, reachable by phone or text. pgf.nz

Safer Gambling Aotearoa

At any point, a Health New Zealand information hub lays out the signs of harm, practical tips and a finder for support close to home, for players and families. safergambling.org.nz

When someone younger is on the same device

When a teenager tries to sign up. Registration stops at anyone under 18, and documents are checked before a first withdrawal is released. Nothing plays through until identity is confirmed.

Set the filter on shared devices. Install parental controls on the family laptop or phone and switch on the gambling category. A shared device with a filter keeps casino pages out of reach.

Before blame, a conversation. Sit down with them and talk about what you have noticed, without blame or an argument. Gambling Helpline Aotearoa on 0800 654 655 advises relatives too, day or night.

You Need a Day, or You Need Months

Choose a Short Break. For hours or days, a pause quietens your account for a stretch you choose, and play stays closed until that stretch ends. You start it in the account settings, close to the deposit limits, with no need to speak to anyone.

Months Off, Never Early Back. Once you confirm self-exclusion, access closes for a long stretch, up to two years, and the decision cannot be undone early. You set it yourself in the account settings, and the account stays shut for the whole stretch.

When No Register Exists. As things stand, New Zealand keeps no national self-exclusion register, so the casino account is where your exclusion lives. Nothing carries over to other operators, which is why a call to the free helpline adds a second layer of support.

Help with limits

Answers on limits and closing

It clears up the worry that a chosen limit can be undone the same evening.

For how long does a cooling-off period stop me playing?+

A pause blocks your access for the span you pick, and play reopens on its own when that span ends. Choose a week rather than a day if you want real distance from the screen.

Can I undo a self-exclusion before the period is finished?+

No. A self-exclusion stands for the whole period you selected, and staff will not lift it early, even if you ask. Treat the length as fixed when you set it.

My partner gambles too much, can I ring the helpline as well?+

Yes, Gambling Helpline Aotearoa on 0800 654 655 takes calls from relatives and friends, not just players, and it is free. The Problem Gambling Foundation also offers counselling for family members.

How do I shut my account permanently?+

Write to [email protected] from your registered email and ask for closure, and our team will handle it with you. Use this when you want the account gone rather than merely rested.

Where do I change a limit I set earlier?+

The same limits section in your account holds every control you have chosen so far. Adjustments there replace the old figure, and the new one holds from then on.