Cleared For Payouts

Coldbet Casino KYC Check: Get It Sorted Before You Withdraw

We run the identity check because our licence requires it, and our team usually wraps it up within 70 hours.

Malta Gaming AuthorityLicensed since 2013 under MGA/B2C/308/2013, audited by Gaming Laboratories International and eCOGRA

Six Key Facts

Your Check, In Plain Terms

This table gives you the who, the licence and the timing before you send a single page.

Who checks

Coldbet Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/308/2013

Time needed

70 hours

When required

Before your first withdrawal, at the latest

Questions go to

[email protected]

Minimum age

18+

Your First Attempt

Clear Files, Smooth Withdrawal

Clear photographs taken in good light remove most of the reasons a check gets sent back.

Open The Documents Tab

Open your account area and locate the documents section, then read the three upload slots before touching a camera. Each slot asks for one specific file type.

Why Is My ID Rejected?

Photograph your identity document flat on a table with all four corners in frame. Watch for glare across the photo page, which is the usual reason a pass gets refused.

Does The Date Matter?

Snap your proof of address from the last few weeks, showing your name, your full address and the date. A cropped page or a folded letter will not clear the check.

Start Long Before You Withdraw

After sending, keep an eye on your inbox and the account area for a reply. Verification can take up to 70 hours, so start it well before you plan to cash out.

A Check That Covers You

Which Papers Does Coldbet Casino Check?

This table settles which file goes in which slot, so nothing you send is wasted.

Proof of identity

ConfirmsThat you are who the account says

Copy ShowsFull name, photo, date of birth, clear edges

Proof of address

ConfirmsWhere you actually live

Copy ShowsYour name, full address, recent date

Payment method confirmation

ConfirmsThat the money route is yours

Copy ShowsYour name, plus a masked or partial number

Your Upload Came Back Rejected

Swap In A Recent Bill. An old bill cannot show where you live today, so the file sits unresolved until a recent statement replaces it. Download a current bill from your provider's app. Check that every line is sharp and readable.

A Photo, Not A Grab. A screen grab loses the edges, the texture and the security details a real photograph keeps, so the reviewer cannot accept it. Photograph the physical paper on a flat surface. Email the image to [email protected].

Expired Document, Fresh Upload. Once the expiry date passes, the document stops proving who you are, so the file fails until a valid one replaces it. Renew the card before you upload a copy. Send both sides of the new document.

Show Where Your Money Comes From

Coldbet Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/308/2013, and that licence obliges the operator to know where player money originates. Treat the request as routine. It is how an anti-money-laundering rule works, not a suggestion that you have done anything wrong.

Depending on your file, the team may request one or more of these.

Recent payslips from your employer
Bank statements covering salary deposits
A tax summary or income record
Proof of a pension or benefit
Paperwork for a property or asset sale

Skip The Guesswork

Timing That Keeps Your Withdrawal Moving

After this you will know the four points where a check lands and what each one asks.

Your Details Clash

Your name, birth date or address differs from what we hold, so the team asks for a document that settles which version is right.

Fresh Wallet, Fresh Check

A card or wallet we have not seen before needs confirming as yours, so the check asks for proof linking it to your name.

Why Hold My Payout?

The licence requires a completed identity check before any payout leaves the account, so your first withdrawal request triggers the document review.

Bigger Than Usual, Checked

A payment far above your usual pattern prompts a closer look, so the team asks where those funds came from and what they were for.

Sorted In One Read

Your Questions, Mid-Check

Coldbet Casino keeps every answer short, because a stalled withdrawal needs a fix, not a manual.

My name has changed since I opened the account, what now?+

Send your new proof of identity plus a document that links the old name to the new one, such as a marriage certificate. Our team then updates the file so the name matches your payment method. Until that is done, a payout can stall at the matching stage.

Are my documents safe when I upload them to Coldbet?+

Yes. Everything travels over 256-bit TLS encryption and is seen only by the team handling your check. Audit work by Gaming Laboratories International and eCOGRA keeps that handling under review. Data questions go to [email protected].

What can I do if Coldbet refuses one of my documents?+

Read the note in your Documents tab first, as it names the exact fault, such as a cut-off edge or a blurry corner. Resend a fresh copy that fixes that one point. Still stuck? Write to [email protected] and the team will spell out what is missing.

How long does the Coldbet check run before it clears?+

Allow up to 70 hours from the moment your last document lands. Most files clear sooner, and a complete set with no blurry edges moves fastest. Watch your inbox for the outcome rather than resending the same file twice.

Who licenses Coldbet Casino and what is the license number?+

The Malta Gaming Authority licenses Coldbet Casino Ltd. under MGA/B2C/308/2013. That licence, held since 2013, is what requires the check in the first place. Look up the number on the regulator's own register if you want it confirmed.

When does Coldbet actually need my documents?+

At the latest before your first withdrawal, and it may arrive earlier, at registration or your first deposit. Either way, upload at the point it is asked and the payout is not held up. Nothing on the site depends on skipping this step.